It’s not mandatory, you can also just come to Amsterdam and reserve your bike in our shop. But keep in mind that you’ll not be able to apply the 25% discount if you don’t reserve your bike in advance. Besides of that be aware of the fact that most bike rentals are regularly sold out in the summer months of June, July, August and September. Therefore we strongly recommend to reserve your bikes on our website. It’s the only way to ensure yourself with a bike in our beautiful city.
You can pick-up your bikes in our bike rental shop in the city center of Amsterdam. Our shop is located right in the middle of the city, which means that it’s never further away than 10 minutes walking distance from the main squares like Leidseplein, Rembrandt Square and Dam Square. Also it’s very easily accessible by tram from Central Station in less than 10 minutes. For more tips on how to get to our shop, please check our location page where you can find different ways to get to our shop.
To rent a bike in Amsterdam with YourCityBike your have 3 different options for deposit.
1. You can leave one physical ID card as a deposit up to four normal bikes like a driver license, a national document or a passport.
2. We can make an authorized hold on your creditcrad of 100 EUR if you add bike theft and damage insurance and 450 EUR without per bike.
3. You can leave the deposit in cash. Same as with a creditcard, 100 EUR per normal bike with insurance and 450 EUR without insurance.
It’s like asking people in the US why they need a car to go around or people in London why they commute with a subway. Because it’s the most efficient way to transport yourself in Amsterdam. Besides of that also most enjoyable way to see Amsterdam, by bike! As you might already know, Amsterdam is the bike capital of the world. And there’s a reason for that. We always recommend to rent your bikes for your entire stay in Amsterdam. We provide with every bike two very strong locks so you can lock up your bike secure during the day and at night.
The discount code is only valid online on our website for the coming 3 hours. It’s a one time only discount, which means you’ll not be able to use it another time. Also you need to reserve the bikes at least 24 hours before the start of your reservation.
Our cancellation policy is very simple. If you contact us 24 hours before the start of your reservation by phone or e-mail we’ll give you a full refund without asking any questions. It doesn’t matter if your plans changed or if the weather isn’t good, you’ll just get your money back.
As mentioned above, you’re able to cancel or change your reservation up to 24 hours before the start of your rental completely free of charge.
Yes, you can easily contact us by phone or e-mail 24 hours before the start of your reservation and we can change your reservation free of charge to a different time or date.
Yes, it is very safe. Our website uses the https:// which indicates that our website uses an encryption system to scramble your information.
Besides of that our payments are done by Stripe which is the leading company in online credit card payments. Stripe is a PCI service provider level 1 which is the highest garde of payment processing security.Your can be sure that your information is safe and secure on our website.
As mentioned above you can finalize your reservation with all different type of credit cards like MasterCard, Visa, American Express, JCB & Discover. If you don’t have a creditcard you can also easily pay with PayPal.